Terms and Conditions

Sale Terms and Conditions

Effective Date 8 April 2014

1. Introduction

1.1 This website is owned and operated by Glam N Gloss SA. Our company information is at the end of this document.

1.2 Please read these terms and conditions carefully. They apply when you buy any goods via this site excluding our GlamStations’- Please find terms and conditions for our GlamStations’ below. (There are separate terms which apply to your use of our site.) Please print or save these terms for future use as we will not keep a file copy specifically for the transaction with you and we cannot guarantee that they will remain accessible on our website in future. These terms and conditions are available in the English language only.

1.3 Where we refer to “Consumer” below we mean an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.

1.4 We are legally required to remind Consumers that we are under a legal duty to supply goods that are in conformity with the contract. Furthermore, nothing below affects Consumers’ legal rights in relation to goods that are not in conformity with the contract, whether because they are faulty, not as described or otherwise. You can get advice about your legal rights from your local Trading Standards office or Citizens’ Advice Bureau.

1.5 We may change these terms and conditions at any time. Please check them carefully as they will apply to any new purchases occurring after the effective date shown.

2.1 We will take reasonable care to ensure that representations and descriptions of goods appearing on our website are correct. We have made reasonable efforts to display as accurately as possible the appearance / colour / texture / finish of our goods. However, you acknowledge and accept that there may be minor differences between the actual goods and the way that they appear on our website. For example, the colour tone may differ.

2.2 The labelling or packaging of the goods you receive may differ from the images of these which you see on our site.

3. Your order

3.1 Your order is an offer to buy from us.

3.2 You place your order by using the ordering process on our site. This involves selecting the goods, placing them in the shopping cart and transmitting the order to us by clicking on the “Pay Now” button. This process permits you to check and amend any errors before making an order by using the change function and/or the internet browser back button.

3.3 You must ensure that your order and any other information you supply to us is correct and you must promptly update us if there are any changes.

3.4 Subject to clause 4.5, we accept your offer and there is a binding contract when we send you a confirmation email.

3.5 We are not obliged to supply any goods which are unavailable (notwithstanding that we have accepted your offer). If any goods are unavailable, we will notify you of the unavailability as soon as possible and will arrange for a full refund if you have been charged.

4. Payment and price

4.1 Payment is in advance by the means stated on our payment page. Dispatch of the goods is subject to our receipt of full payment in cleared funds.

4.2 Our prices may change from time to time. The price for the goods you order is as stated on our site at the time you send us your order. 

4.3 Delivery costs are charged extra at the rate shown on our site at the time you place your order. These will depend on the delivery method chosen. NB Our charges do not include customs or import duties which may be applied to your order by the relevant authorities. We have no control of these and it is your separate responsibility to pay for them. We recommend that you check with your local customs office in advance.

4.4 If we have mis-priced any item by mistake, we are not obliged to supply the item at that price provided we notify you before we dispatch it. If we do notify you, then you can decide if you want to order the item at the correct price but, if you do not, we will provide a full refund of any payments already made.

4.5 You must contact us immediately with full details if you dispute any payment.

4.6 If any amount due to us is unpaid, or unjustifiably charged back, we may cancel this agreement on written notice (including email).

4.7 Please make sure to use the EFT/Direct Bank transfer option when purchasing goods over R2000. Should you checkout using Payfast (WHEN YOUR CART EXCEEDS R2000). We will contact you before we dispatch your order – you will be reliable to pay the extra charges before we dispatch your order.

5. Discount codes

5.1 We may offer discount codes from time to time. All discount codes refer to the price excluding delivery charges. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered and are not transferrable or redeemable for cash. Unless otherwise stated: codes (1) are only available for future new orders placed online, (2) cannot be used retrospectively and (3) can only be redeemed once per customer. Also you cannot use more than one discount code per transaction unless we state otherwise; if we do so, the order in which the codes are to be applied is in our sole discretion. We reserve the right to reject any discount code if we consider that it is being used in breach of these terms.

5.2 Discount codes are subject to any additional specific terms and conditions which are specified at the point of issue. We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.

6. Delivery

6.1 Delivery will be complete when we deliver to the address which you specify when ordering. 

6.2 Delivery is only to the countries we specify and is otherwise subject to any restrictions on our delivery page.

6.3 Unless otherwise stated, delivery dates given on our website are estimates only. We have no liability for any losses arising from delay in delivery to the extent that this is due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay. Once your order has been dispatched – please allow 2 – 5 working days to receive your order.

6.4 If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to contact the delivery company to arrange re-delivery. If nobody is available to receive the goods, we reserve the right to leave them at the doorstep, hall or reception as available, or with a neighbor.

7. Risk

7.1 Please bear in mind we are not responsible for lost, stolen, misplaced or delayed shipments.  Customers will need to open a case with the local carrier to open an investigation and if necessary make a claim. Unfortunately if an item is returned to us because of failure to deliver due to customer absence or failure to collect/arrange re delivery a shipping charge will be issued again if the item needs to be resent.

8. Liability & Lay Buys

8.1 Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents.

8.2 You must give us a reasonable opportunity to remedy any matter for which we are liable before you incur any costs remedying the matter yourself.

8.3 We are not responsible for any loss or damage caused by us or our employees or agents in circumstances where:

  1. there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
  2. such loss or damage was not foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);
  3. such loss or damage is caused by you, for example by not complying with this agreement; or
  4. such loss or damage relates to a business (as we do not intend for goods bought by Consumers to be used for business, unless we have an agreement).

8.4 You will be responsible to us for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement (subject of course to our obligation to mitigate any losses).

8.5 We now accept Lay Buys for 3 months on our GlamStations’. This agreement is for 3 months only. You will need to make payment within 3 months from the date of your first payment. The money paid will be forfeited should you not honor the agreement.

9. Events outside our control

9.1 We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures.

10. Privacy

10.1 You acknowledge and agree that we may process your personal data in accordance with the terms of our privacy and cookies policy which is subject to change from time to time.


11. General

11.1 We may send all notices under this agreement by email to the most recent email address you have supplied to us (unless otherwise stated in this agreement). Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (i.e. that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of the agreement shall continue to apply. We may transfer this agreement to a third party but this will not affect your rights or obligations. A person who is not a party to this agreement shall have no rights to enforce this agreement except insofar as expressly stated otherwise.

11.1. Dispatch

We aim to dispatch all Make Up orders within 1 – 3 working days unless stated otherwise. We aim to dispatch GlamStations’ within 2 – 3 weeks. We aim to dispatch all Make Up cases between 2 – 10 working days. On our busy periods please note we may take a little longer to dispatch orders, however we will always try our best to dispatch as quickly as we can. We aim to dispatch all Pre Order Items within 2 – 4 weeks.

11.2 Returns

We do not accept Returns. Your order is final. If an item is damaged or broken – please contact us within 24 hours, we will replace it for you – we will only credit you for the item if we do not have stock on hand. We will not be able to assist you if the 24 hours have passed.

12. Complaints

12.1 If you have any complaints, please contact us via the contact details shown below.

13. GlamStations’

13.1 Please check your goods and inspect it in front of the courier guy. Please note down ALL damages on the waybill when signing for the package and also inform us immediately (within 24 hours of receiving your order) via email of any damages/defects. Unfortunately, we will NOT be liable for damages/defects which are not noted on the waybill.

13.2 GlamStations’ do NOT include Light Bulbs – Please add a note on the Checkout page if you would like to add on light bulbs to your order. We will contact you and this will need to be paid for separately.

13.3 All our mirrors now come with a white frame to match your mirror.

13.4 All vanities are not insured – customer can add on an insurance.


14. Company information

13.1 Company name: Glam N Gloss SA

13.2 Country of incorporation: South Africa

13.3 Trading address: Bamboo Lane, Pinetown, Durban

13.4 Other contact information: Email info@glamnglosssa.co.za , Telephone 031 701 2143