Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

 

How do I pay for my order?

We accept the following methods of payment Visa, Visa debit, Mastercard, EFT and Direct Deposit. All orders need to be placed online.

I still do not know where my order is?

Thank you for your order. We aim to dispatch orders within 3 working days. You then must allow the standard shipping time from the date of dispatch. If you have not received your parcel after 1 week of dispatch, please get in touch.

How long does orders take?

Please click on the delivery tab at the bottom of the website for all delivery information.

When will my payment be debited from my payment card?

Your payment is debited immediately once the order has been placed.

I have received my order and the item is damaged. What do I do?

Please use the contact form and send us your details. Or alternatively please call our customer Service team on 031 701 2143 between 9.30 – 5.30 Monday to Friday. Please call us within 24 hours of receiving your order so we can assist you – we will not be able to assist with damage products after the 24hr cut off time. In the event of your ordering a GlamStation’ – please open your package in the presence of the courier guy. Any damages/faults/missing items needs to be stated clearly on the waybill.

I have received an incorrect product. What do I do?

Please use the contact form and send us your details. Or alternatively please call our customer Service team on 031 701 2143 between 9.30 – 5.30 Monday to Friday.

I have missing items from my order. What do I do?

Please use the contact form and send us your details. Or alternatively please call our customer Service team on 031 7012143 between 9.30 – 5.30 Monday to Friday.

What countries do you ship to?

We deliver Unicorn Cosmetics throughout Africa, Make Up Revolution throughout South Africa and our GlamStations’ are available worldwide. Please see the delivery page for our shipping rates.

How long until my order is dispatched?

Orders are usually dispatched within 1 – 3 working days.

Is my parcel tracked?

Yes, all parcels are tracked.

What are the Customer Service Opening hours?

Monday to Friday 9.30am-5.30pm

How do I use an offer/discount code?

On the checkout page, there is a box ‘Coupon Code?’ input your code and click ADD this should then amend your basket total. All of our discount codes have a valid from and a valid to date.

How do I become a blogger?

If you are interested in a collaboration with Glam N Gloss SA, please email your details to info@glamnglosssa.co.za, including any links to your social media platforms.

Can I amend the delivery option for my order?

If you need to change your delivery address, please contact our customer service team on 031 701 2143 between 8.30 – 5.30 Monday to Friday. Please note this can only be done if your order has not been dispatched.

Why am I getting charged custom charges?

If you are outside South Africa, 0% tax is being charged as you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).Glam N Gloss SA has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Are your products tested on animals?

No, they are Cruelty Free and some of them are also Vegan.